technical support
End2End IT Solutions is seeking to fill the following requirements for a Technical Support in our team.
No. of Positions: 15
Location: Ahmedabad, Gujarat
Salary: INR 35,000 Per Month (PM)*
(*Actual Salary vary depending on skill and experience.)
This position will entail many day to day and ongoing tasks that will be assigned to the employee.
1. Customer Support Tasks – This applicant will be responsible for completing Tier 1 and Tier 2 tasks as defined by the Support Manager.
2. Project Tasks – As assigned by the Project Manager, new and ongoing projects will require subtasks completed by this applicant, this may include but is not limited to: Server setup, software install, and software configuration.
3. Training Tasks – Any types of training can and will be assigned to this applicant. This will include Online and Onsite training services.
4. Ongoing Documentation Tasks – This applicant will be assigned tasks to update/create documents for both public and internal consumption. This will include but not limited to: FAQs, Release Notes, Manuals, and Internal Troubleshooting documents.
One of following certification required in 1st 12 month of employment
- MTA: Database Exam 98-364 – Database Fundamentals based on Microsoft SQL Server, Self-Study at own pace:
- MCA: Azure Administrator
This applicant will continue to be held to a high and increasing standard of customer service, accountability and capability throughout all tasks assigned. However, to retain this position, applicant must complete and receive a Microsoft Certified Professional and Microsoft Certified Azure Administrator certification which will be funded by End2End. This will be required within 12 months of acceptance of the Project/Helpdesk specialist position. The Salary listed will be advances as each requirement is met. Initial salary might be INR 35,000 PM. Upon completion of one Microsoft Certified Professional certificated is received, salary increases by INR 2,500 PM. This first certificate is to be self-paced, self-study. Once the Azure Administrator Exam AZ 104 – Microsoft Azure Administrator is completed, salary increases to INR 2,500 PM.
I acknowledge receipt of the Job Description and have read and understand the document.
I agree to abide by the duties and responsibilities outlined in the document and meet them to the best of my abilities.
I also agree that this document does not form any contract with END2END nor does this document create any kind of separate contractual relationship with END2END.
END2END may choose to terminate employment for cause, cause is not required.
*Actual Salary vary depending on skill and experience.
